Senior Operations Manager
3 weeks ago
Job Opportunity:
Deputy General Manager
This is an exciting opportunity for someone who is keen to be part of a project that will make this hotel one of the leading leisure focused properties in the area. The aim is 4 star, with AA Rosette level food and 1st class service. We are seeking a passionate, forward-thinking and dynamic Deputy General Manager to work closely with the GM and help deliver on the project.
Key Responsibilities:
- Ensuring the smooth day to day running of all Hotel operations
- Directly accountable for all departments, specifically food and beverage and banqueting
- Strong knowledge of food & beverage to increase sales and service
- Playing an active role in the operations management of the business at all times
- Monitoring and acting on guest feedback, handling complaints and where possible intercepting problems before they become a complaint
- Ensuring team members are performing their role, providing assistance when required and keeping the team motivated.
- Planning well for all aspects of the business and being fully aware of forthcoming business
- Maximise revenue opportunities and manage an effective cost programme to ensure budgeted sales and profit targets are met
- Support the General Manager in the development and success of the business & lead the team when the General Manager is away from the business
- Be an integral part of the re-launch of the hotel after refurbishment and support your HOD team ensuring operational standards
- The ability to engage with staff and guests alike
- The ability to deliver a high level of guest care consistently
Hotel Redevelopment:
- The refurbishment of the remaining 17 bedrooms
- An additional 30 bedrooms, taking the total to 62
- Remodeling of the public areas to create a more formal Restaurant along with separate Brasserie and bar.
- The construction of a purpose built conference/events space with a capacity for 250 people
- Extensive spa facilities
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