Senior Operations Manager

3 weeks ago


Sheffield, Sheffield, United Kingdom Hospitality Staffing UK Full time

Job Opportunity:

Deputy General Manager

This is an exciting opportunity for someone who is keen to be part of a project that will make this hotel one of the leading leisure focused properties in the area. The aim is 4 star, with AA Rosette level food and 1st class service. We are seeking a passionate, forward-thinking and dynamic Deputy General Manager to work closely with the GM and help deliver on the project.

Key Responsibilities:

  • Ensuring the smooth day to day running of all Hotel operations
  • Directly accountable for all departments, specifically food and beverage and banqueting
  • Strong knowledge of food & beverage to increase sales and service
  • Playing an active role in the operations management of the business at all times
  • Monitoring and acting on guest feedback, handling complaints and where possible intercepting problems before they become a complaint
  • Ensuring team members are performing their role, providing assistance when required and keeping the team motivated.
  • Planning well for all aspects of the business and being fully aware of forthcoming business
  • Maximise revenue opportunities and manage an effective cost programme to ensure budgeted sales and profit targets are met
  • Support the General Manager in the development and success of the business & lead the team when the General Manager is away from the business
  • Be an integral part of the re-launch of the hotel after refurbishment and support your HOD team ensuring operational standards
  • The ability to engage with staff and guests alike
  • The ability to deliver a high level of guest care consistently

Hotel Redevelopment:

  • The refurbishment of the remaining 17 bedrooms
  • An additional 30 bedrooms, taking the total to 62
  • Remodeling of the public areas to create a more formal Restaurant along with separate Brasserie and bar.
  • The construction of a purpose built conference/events space with a capacity for 250 people
  • Extensive spa facilities


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