Housekeeping Operations Manager

2 days ago


Bristol, Bristol, United Kingdom WGC Ltd. Full time
Job Summary:

We are seeking an experienced Housekeeping Supervisor to join our team at WGC Ltd. in Bristol, UK. As a key member of our housekeeping department, you will be responsible for supporting your team in delivering exceptional guest experiences.

About the Role:

The successful candidate will have previous experience working in a housekeeping environment and be able to deliver a consistent level of service in a fast-paced environment. You will be responsible for improving productivity and efficiency, analysing guest data, maintaining strong working relationships with hotel teams and suppliers, and identifying ways to improve guest satisfaction.

Key Responsibilities:
  1. Productivity and Efficiency: Work to improve productivity and efficiency of room cleaning processes
  2. Guest Data Analysis: Analyse guest data to plan resources and materials required to meet operational requirements
  3. Relationship Management: Maintain strong working relationships with GM, Exec Housekeeper, Hotel Team, HSK team and suppliers
  4. Guest Satisfaction: Identify ways to improve Guest Satisfaction
  5. Health and Safety: Adhere to Health and Safety Policy, keeping all work areas neat and well organised COSHH/Manual Handling
  6. Team Management: Recruit, train, manage and monitor team performance daily/weekly
  7. Financial Targets: Deliver and exceed financial targets
  8. Expenditure Management: Manage expenditure and payroll to ensure budgets are achieved
  9. Professional Development: Participate in training to improve skills and performance
About Us:

WGC Ltd. is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. We offer an industry-leading package, including a competitive salary of £31,500 per annum, fixed hours contract, flexible hours to suit you, life insurance, free access to doctor and legal helpline, counselling/wellbeing support service, discounts from 50 top retailers, and training budget of up to £10,000 per year with unlimited career progression.


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