Customer Engagement Manager

6 days ago


Hounslow, Greater London, United Kingdom hireful Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Service Coordinator at Hireful. As a key member of our sales team, you will play a crucial role in driving member retention and delivering exceptional customer service.

About the Role:

  • Support the sales team in driving member retention through proactive communication and engagement with existing customers.
  • Utilize our CRM system to contact leads and prospects, ensuring timely and effective follow-up.
  • Act as a Duty Manager for the centre, supporting the wider team and ensuring seamless operations during peak periods.
  • Collaborate with colleagues to develop and implement strategies to improve customer satisfaction and loyalty.

Key Responsibilities:

  • Deliver exceptional customer service, ensuring every member has an amazing experience with every visit.
  • Support the sales team in driving revenue growth through effective communication and engagement with existing customers.
  • Act as a liaison between customers and the sales team, resolving any issues or concerns in a timely and professional manner.
  • Contribute to the development and implementation of sales strategies and initiatives to drive business growth.

Requirements:

  • Proven experience in sales, customer service, or a related field, with a strong track record of delivering results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

What We Offer:

  • A competitive salary of £29,604, plus benefits including 22 days holiday (plus bank holidays), pension, EAP, free gym membership, cycle to work, and electric vehicle schemes.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A chance to work with a leading company in the leisure industry, making a real difference in the lives of our customers.


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