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Lead Driving Range Operations Manager

4 weeks ago

Rossendale, Lancashire, United Kingdom American Golf Full time

At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. Our company culture is built around delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products.

We take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts.

Job Description

This vital role focuses on managing the day-to-day activities of the driving range, ensuring that every customer enjoys a seamless, enjoyable experience.

You'll be instrumental in maintaining the highest standards of service and efficiency, overseeing the opening and closing of the range, managing unsociable hours and weekend shifts, and ensuring all health and safety standards are met.

Key Responsibilities:

  • Develop strategies to enhance service delivery and operational efficiency.
  • Handle financial aspects, including cash handling, till management, and safe checks, with a focus on the range's profitability.
  • Recruit, train, and lead staff, creating schedules and assigning duties to ensure the range operates smoothly and efficiently.
  • Conduct regular checks and coordinate maintenance work to keep the range in top condition, ensuring all equipment is functional and safe.
  • Provide exceptional service at the range, resolving issues promptly and maintaining a welcoming environment for all guests.
  • Collaborate with the Site Manager to analyse KPIs and performance metrics specific to the range and develop strategies for continuous improvement.
Requirements

To succeed in this role, you'll need:

  • Demonstrated leadership within leisure, hospitality, or sports settings, with a preference for those familiar with golf or driving range operations.
  • The ability to adapt to the facility's needs by working early mornings, late evenings, and weekends.
  • Exceptional ability in guiding teams, serving customers, solving problems, and managing finances effectively.
  • A dynamic and forward-thinking approach, committed to delivering superior customer experiences and improving the driving range's operational success.
Compensation

The estimated salary for this position is £30,000 - £35,000 per annum, depending on experience.