Branch Manager

2 weeks ago


Basingstoke, Hampshire, United Kingdom Hays Travel Full time
{"title": "Branch Manager Opportunity", "subtitle": "Lead a Retail Branch and Inspire Your Team", "content": "

At Hays Travel, we are seeking a talented Branch Manager to lead our retail branch and inspire their team to deliver exceptional customer service. As a Branch Manager, you will be responsible for leading the overall profitability of your branch, maximising sales to the fullest potential, and exceeding targets wherever possible.

You will be a true role model for your team and peers, trusted and inspiring leader who meets targets, continuously strives for excellence, and delivers great service. Your expertise will be shared to support, develop, train, and guide your team to the best they can be.

As a Branch Manager at Hays Travel, you will:

  • Lead the overall profitability of your branch by maximising all sales to the fullest potential, exceeding targets wherever possible
  • Enable the effective day-to-day operation of your branch and foreign exchange bureau
  • Manage, coach, and develop your branch colleagues
  • Inspire your customers through providing exceptional customer service at all times
  • Increase the exposure of your branch through developing new business leads and maximise social media to promote offers, generating customer engagement and sales
  • Oversee and support your team members' performance, supporting areas for development in order to achieve maximum productivity whilst ensuring colleague motivation and morale is at its best
  • Act as a figurehead within the local community, attending all promotional activities and events that will aid your branch performance and impact
  • Assist in the recruitment of colleagues into your branch, including apprentices whom you will ensure their development is tailored to their talent progression

What we are looking for in our Branch Managers at Hays Travel:

  • Great leadership skills and experience of working leading other colleagues
  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of colleagues in order to maximise job satisfaction, performance, and talent succession
  • Competent IT Skills

Living our Hays Travel SMILE values:

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

At Hays Travel, we believe in genuine interactions that allow our customers to effortlessly enjoy booking with us as we take them on a journey from enquiry to amazing holiday adventures. We are a Company who is passionate about our products and our people, continually investing in our colleagues and helping everyone to reach their full potential.

We are a Company who operates as one big family, has fun, is supportive, listens to you, and develops you. We live for travel and those smiles that come from booking a perfect dream getaway. Being part of the UK's largest independent travel agent comes with many benefits, including holiday discounts, discounted currency rates, and FREE educational visits to destinations all around the world and across the seven seas.

We are looking for people who are motivated, positive, and are an inspiring influence, to infuse the workplace with personality and professionalism. If you want to be part of a Company who is passionate about its products and people, then keep on reading.

We are committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

"}
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