Customer Service Representative

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

About the Role:

The University of Cambridge is seeking a highly organized and customer-focused Part-Time Receptionist to join its team in the Estates Division. The successful candidate will be responsible for providing exceptional service to staff and visitors, ensuring a professional and welcoming environment at all times.

Key Responsibilities:

  • Coordinate bookings for meeting rooms, Pool Bikes, and visitor parking
  • Replenish stationery and beverage supplies
  • Open and distribute post
  • Sign in/out visitors
  • Send out communications across the building
  • Assist in the smooth running of the reception desk

About You:

To succeed in this role, you will need:

  • Previous reception experience or a customer-facing role
  • Competence in standard software packages (e.g., Word, Excel, Outlook)
  • Excellent organizational skills, with the ability to prioritize your workload and multitask
  • Excellent communication and numeracy skills
  • Flexibility to cover annual leave when required

Benefits of Working at the University of Cambridge:

  • Competitive rates of pay with automatic service-related pay progression and annual cost of living increases
  • Generous annual leave allowance
  • Generous maternity, adoption, and shared parental leave entitlement and other family-friendly schemes
  • Auto-enrolment pension scheme with a generous employer contribution
  • Travel benefits and retail discounts at over 2,000 local and national stores
  • Schemes to support relocation

The University actively supports equality, diversity, and inclusion and encourages applications from all sections of society.

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