IT Support Specialist

2 weeks ago


Warwickshire, United Kingdom Jumar Solutions Full time
Job Title: 1st Line IT Helpdesk Analyst

We are seeking a highly skilled and customer-focused 1st Line IT Helpdesk Analyst to join our team at Jumar Solutions. As a key member of our IT Service Desk, you will be responsible for providing exceptional support to our customers, ensuring that their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Logging, managing, and owning incidents and requests
  • Providing regular written and verbal communication with customers
  • Proactive monitoring of incidents and requests
  • Contributing to the development and management of the Knowledge Base
  • Liaising with suppliers, service groups, and customers to ensure agreed service levels are met
Requirements:
  • Experience in a busy telephone-based customer services environment
  • Commercial experience in a 1st line service desk/helpdesk/technical support role
  • Professional and polite telephone manner
  • Proven customer service experience, ideally gained in a busy environment
  • Experience of MS Office & Lotus Notes
  • Demonstrable analytical and problem-solving skills
  • Knowledge of IT on a professional level
  • Some Cloud deployment experience would be desirable

We offer a competitive salary, plus Jumar Benefits (Pension, holiday), and a relaxed environment with a hybrid working model. If you are a customer-focused individual with excellent communication skills and a passion for IT, we would love to hear from you.



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