Operations Support Manager

2 months ago

Glasgow, Glasgow City, United Kingdom TC Facilities Management Full time

About the Role

TC Facilities Management is seeking a skilled Operations Support Manager to oversee the effective management of facilities services at a busy Distribution Centre contract. This field-based role requires strong leadership and communication skills to work in partnership with the client.

Key Responsibilities

  • Strategic leadership and effective management of a large janitorial team across soft services.
  • Develop and implement robust plans to deliver cost and efficiency improvements while maintaining stringent health and safety and COSHH legislation.
  • Proactive communication with site colleagues to ensure their understanding of customer needs and site issues.
  • Provision of a high-quality, safe, and clean environment.
  • Effective and efficient management of colleague relations.
  • Ensuring colleague levels are appropriate, including recruitment and management of new candidates.
  • Ability to understand and dissect key data to deliver KPIs.
  • Previous or present experience of managing large teams.
  • Travel between various sites, requiring a driving license due to remote locations.
  • Deliver services in accordance with the FM strategy, site service charter, and service level agreement.
  • Manage onsite FM projects as agreed with the Project Team.
  • Provide a key interface between on-site client and contracted service providers.
  • Monitor and report service level agreements and key performance indicators.
  • Financial tracking and reporting to ensure services are delivered within agreed budgets and service levels.
  • Provide continuous improvement review and development of initiatives to improve or rationalise hard services.
  • Own and manage departmental audits and statutory compliance plans.
  • Develop and maintain relationships with customers to ensure expectations are met.
  • Manage employee relations issues in accordance with company HR policies.
  • Train and induct colleagues in their roles and company policies.
  • Ensure colleagues are trained in and adhere to relevant Health, Safety, and COSHH policies.
  • Respond to emergencies or urgent issues as they arise.

Requirements

  • Strong leadership and communication skills.
  • Ability to understand and dissect key data.
  • Previous or present experience of managing large teams.
  • Driving license required due to remote locations.

About TC Facilities Management

TC Facilities Management is a leading provider of facilities services, committed to delivering high-quality services to our clients. We are seeking a skilled Operations Support Manager to join our team and contribute to our success.

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