Hotel Operations Manager

5 days ago


United Kingdom The Fleet Hotel Full time €34,000
Hotel Duty Manager Job Description

We are seeking a highly experienced Hotel Duty Manager to join our team at The Fleet Hotel. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel on a day-to-day basis.

Key Responsibilities:
  • Manage all areas of the hotel to ensure positive customer experiences through the implementation of high standards and service culture.
  • Maintain and develop systems, policies, and procedures to ensure the efficient running of the business.
  • Build and maintain effective relationships with customers and employees.
  • Supervise and train team members, manage cash handling, and provide guest assistance.
  • Be fully conversant with the daily business and upcoming events.
  • Ensure each department operates in accordance with hotel standards and staffing levels.
  • Manage Health & Safety and the security of guests, team members, and hotel facilities.
  • Provide a consistently high standard of service and conduct operational training with employees.
Requirements:
  • 5+ years of high-level experience in a busy hotel environment.
  • Fluency in English.
  • Strong problem-solving, teamwork, time management, and initiative-taking skills.
What We Offer:
  • A competitive annual salary of €34,000.
  • A 39-hour working week.


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