Hotel Operations Manager

6 days ago


United Kingdom Clayton Hotel Cardiff Lane Full time
Job Title: Duty Manager

We are seeking a highly skilled and experienced Duty Manager to join our team at Clayton Hotel Cardiff Lane. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest service, and driving business growth.

Key Responsibilities:
  • Oversee the operations of the hotel, ensuring quality and standards are consistently met.
  • Anticipate guest needs and proactively manage their expectations.
  • Assist with the management of the hotel's daily operations, ensuring delivery of exceptional guest service from each department.
  • Ensure prompt resolution of customer issues.
  • Have full knowledge of the hotel and all departments.
Requirements:
  • Previous supervisory experience within the hotel or hospitality industry.
  • Excellent customer service skills.
  • Possess a passion for their role within the department.
  • Have a mature and pleasant manner for dealing with customers and team members alike.
  • Be capable of excellent upselling all areas of the hotel, and other hotels in the group.
About Our Culture:

Dalata Hotel Group, Ireland's largest hotel group, is committed to providing a supportive and inclusive work environment. We lead through our values of Our People, Our Fairness, Our Service, and Our Individuality. If you have the right attitude and energy, you will have great opportunities to progress within the group.

We offer a range of benefits, including free gym membership, meals provided on duty, and other perks. Our company is a place where you can do great things individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment, and pursue a fulfilling career.

We are an Equal Opportunities Employer and welcome applications from diverse candidates.



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