Senior Team Manager

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Ecclesiastical Insurance Group Full time
Job Title: Team Leader

We are seeking a skilled Team Leader to lead our Underwriting team and drive the delivery of our Underwriting strategy. As a key member of our team, you will be responsible for managing the day-to-day activities and performance of the support team, while providing high-level decisions and advice to enable the delivery of Underwriting strategy within the Renewals team.


Key Responsibilities:

  • Manage the Renewals team to deliver on team and individual objectives, ensuring sustainable profitable growth and retention of business in accordance with Underwriting strategy and in line with our Business Plan
  • Contribute to the monitoring and reviewing of systems and processes and support the implementation of initiatives to improve team capability and performance
  • Plan, prioritize and manage individual and team workflow effectively to deliver outstanding service
  • Set and monitor individual and team targets on an annual, weekly and daily basis to maximize team performance and meet objectives
  • Manage team performance in line with Underwriting capability framework, supporting team members to identify and address development needs and ensuring appropriate stretch
  • Deal effectively with escalations within the team working with other underwriting teams where relevant
  • Ensure that appropriate risk management frameworks are embedded within the team
  • Identify and resolve all escalated customer complaints in line with regulatory/company guidelines
  • Provide managerial support by acting flexibly across the areas of the business providing customer support
  • Own caseload of underwriting work to undertaken, which may fluctuate with team requirements
  • Provide project support as required
  • Undertake effective recruitment process

Requirements:

  • Minimum Dip CII qualified or working towards within an agreed timeframe
  • Experience of managing a successful underwriting/customer service team within Insurance/Financial services
  • Confident and influential communicator with the ability to negotiate at all levels
  • Experience of effective stakeholder management within a commercial environment
  • Experience of analyzing data and MI reporting

What We Offer:

  • A competitive salary - let's discuss it
  • Group Personal Pension - up to 12% employer contribution
  • Generous annual bonus scheme up to 24%
  • 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
  • An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
  • Up to £400 annual personal grant to a charity of your choice
  • Encouraged to take at least one volunteering day per year
  • Employee Assistance Programme
  • Full study support to gain professional qualifications

About Us:

We are a leading provider of insurance and risk management solutions, committed to delivering exceptional service and value to our customers. Our team is passionate about providing innovative and effective solutions, and we are seeking a talented Team Leader to join our team.


We are proud to be part of a diverse and inclusive organization, where everyone is valued and respected. We are committed to creating a culture of kindness, great ambition, and passion for excellence, and we believe that our team is the key to our success.


We welcome applications from everyone and are committed to creating an inclusive culture where everyone feels valued and respected. If you need any additional support during the recruitment process, please let us know.


We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that we are unable to respond to every application, but we will be in touch with you shortly to discuss your application.

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