Senior Assessment Team Manager
4 weeks ago
About Track Record Global
We are experts in natural material supply chain assessments, ensuring compliance with legislation and verifying environmental claims made by our clients.
Job Description
We are seeking a Senior Assessment Team Manager to lead our assessment team, ensuring assessments adhere to our standards and are completed within agreed timeframes.
The successful candidate will support the Compliance Manager in strategic, forecasting, training development, and planning requirements of the Responsible Sourcing team.
Key Objectives
- Maintain and support training programs delivered by the Knowledge team.
- Oversee team performance to meet agreed assessment turnaround times and client SLAs.
- Manage own allocation of assessments (70% of time).
- Support and resolve team's assessment queries, or escalate when needed.
- Review performance and development of own team.
- Assess internal audit results and manage team development accordingly.
- Support Compliance Manager in all other duties and responsibilities.
- Provide cover for the Compliance Manager or any other leadership role when required.
Responsibilities
- Work with the Responsible Sourcing Compliance Manager to ensure assessment teams deliver on-time assessments.
- Work with the Responsible Sourcing Compliance Manager to maintain work processes and identify opportunities for improvement and productivity gain.
- Manage and work to agreed KPIs per assessment and take corrective action if not being met.
- Provide guidance on assessment protocols and compliance queries to their own team.
- Deliver and record effective 1-2-1s and Appraisals in line with TRG guidelines for own team.
- Motivate team members to attain goals and support continuous improvement.
- Identify skills gaps and propose staff development and training for their own team.
About You
We are looking for someone with existing knowledge and experience of timber supply chains and responsible sourcing compliance.
Strong planning and workload management skills are essential, as well as the ability to proactively look for continuous improvements.
Resilience and the ability to receive constructive feedback to implement changes are also required.
Experience in managing primary and secondary teams, with a direct yet positive approach, is necessary.
A decisive, problem-solving mindset, who uses existing knowledge to identify where change is needed, is ideal.
What We Offer
- Hybrid and Hub working options.
- 30 days holiday after one year of service.
- Annual incentive plan (AiP).
- Contributory pension scheme.
- Healthcare cash plan.
- Peer-to-peer recognition program.
- Weekly lunchtime virtual yoga sessions.
- Together time.
- Birthday lay-in.
- Benevolence fund.
- Monthly in-person breakfast at our Hub.
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