Cloud Technical Solutions Expert
4 weeks ago
At Amazon, we're a customer-obsessed company that thrives on innovation. Our fast-paced environment is where creativity meets technology, and we're looking for skilled individuals to join our team as Senior Technical Account Managers. With the increasing adoption of cloud services, we need experts who can help our largest customers navigate the complexities of AWS Cloud.
This role is not about sales; it's about being the primary technical advisor for organizations ranging from startups to large enterprises. As a Senior Technical Account Manager, you'll work closely with customers to plan, debug, and oversee ongoing operations of business-critical applications. You'll get hands-on experience troubleshooting application, network, database, and architectural challenges using AWS Cloud tools and your existing knowledge.
We're seeking individuals with strong backgrounds in IT consulting and related areas such as solution designing, application and system development, database management, big data analytics, DevOps consulting, and media technologies. Knowledge of programming and scripting is beneficial to the role.
Key Job Responsibilities:
- Stay up-to-date with groundbreaking cloud technologies.
- Collaborate with leading technologists around the world.
- Work on complex customer problems that span multiple AWS Cloud services.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Work directly with AWS Cloud subject matter experts to reproduce and resolve customer issues.
- Contribute to writing tutorials, how-to videos, and other technical articles for the customer community.
- Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services.
- Drive projects that enhance support-related processes and our customers' technical support experience.
- Assist in designing and architecting AWS and hybrid cloud solutions.
- Help enterprises define IT and business processes that work well with cloud deployments.
- Be available outside of business hours to assist with urgent issues as needed.
About the Role:
AWS values diverse experiences. If your career path has been unconventional or includes alternative experiences, don't hesitate to apply. We encourage candidates with various backgrounds to join our team.
Why Work at AWS?
As the world's most comprehensive and broadly adopted cloud platform, Amazon Web Services (AWS) offers a robust suite of products and services. We pioneered cloud computing and continue to innovate, making us the go-to choice for companies worldwide.
Inclusive Team Culture:
Our employee-led affinity groups foster a culture of inclusion that empowers us to celebrate our differences. Ongoing events and learning experiences inspire us to be proud of our uniqueness.
Mentorship & Career Growth:
We strive to become Earth's Best Employer by providing endless knowledge-sharing, mentorship, and career-advancing resources. This helps our employees develop into better-rounded professionals.
Work/Life Balance:
We prioritize work-life harmony, ensuring success at work doesn't come at the expense of sacrifices at home. By supporting employees in both the workplace and at home, we aim to achieve greatness together in the cloud.
Requirements:
- Bachelor's Degree in Computer Science, IT, Math, or a related field is required, or equivalent work experience.
- 15+ years of hands-on infrastructure/troubleshooting/systems administration/networking/DevOps/applications development experience in distributed systems environments.
- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- Willingness to travel to client locations as needed.
- Experience in 24x7 operational services or support environments.
- Advanced experience in four or more areas: software design/development/content distribution/CDN/scripting/automation/database architecture/cloud architecture/cloud migrations/IP networking/IT security/big data/Hadoop/Spark/operations management/service-oriented architecture.
- Experience with AWS Cloud services and/or other cloud offerings.
Our estimated salary range for this position is between $140,000 and $220,000 per year, depending on location and qualifications.
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