Discovery Quality Assurance Specialist

16 hours ago


Castle Donington, Leicestershire, United Kingdom NatWest Full time
About the Job

We are seeking a highly skilled Discovery Quality Assurance Analyst to join our team at NatWest. As a key member of our eDiscovery team, you will play a critical role in ensuring the accuracy and integrity of our data.

The salary for this position is approximately £55,000 per annum, commensurate with experience.

Job Description

This is an exciting opportunity to work as a Discovery Quality Assurance Analyst, where you will be responsible for performing quality assurance and audit duties, working proactively with the delivery team and the case management team, ensuring all team processes have been followed, checking data integrity, validating request approvals, and working with extreme accuracy and attention to detail.

You will also:

  • Be accountable for producing quality assurance documentation, a quality assurance delivery report, and quality assurance completion email
  • Ensure data integrity by investigating and driving mitigation of any data errors in advance of quality assurance completion
  • Be accountable for producing audit checklists and completing monthly audit reports
  • Work as a strong team player, prioritizing urgent requests and ensuring that 90% of cases pass through quality assurance within 24 hours
  • Analyzing complex data sets in a highly regulated environment
  • Maintain the teams document library on an annual and ad-hoc basis to ensure colleagues are kept up to date with process changes
Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience working in an eDiscovery role, with the ability to analyze complex data sets in a highly regulated environment
  • Advanced Microsoft Excel skills, working with vlookups, macros, and pivot tables
  • Excellent written and verbal skills, with the ability to communicate well with peers and management
  • Previous exposure to a wide range of IT systems and software packages
  • The ability to work well under pressure, prioritize effectively, and produce work of high standards to strict deadlines
  • Excellent attention to detail, able to work with accuracy at pace


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