Customer Service Representative

7 days ago


Crewe, Cheshire East, United Kingdom Likewize Full time

About the Role

We are seeking a German speaking Customer Service Advisor to support and provide outstanding customer service over the phone to both our customers and our field technicians across Germany.

Key Responsibilities

  • Answer inbound and outbound calls to customers and technicians regarding appointments and problem resolution
  • Handle and record customer complaints
  • Respond to and manage Live Chat
  • Respond to customer reviews
  • Ensure customer SLAs are met
  • Respect data protection and information security policies and procedures

What You Need

To succeed in this role, you will need:

  • Time management and prioritization skills
  • Ability to deal with objections while maintaining customer relationships
  • Working in a fast-paced environment and achieving monthly targets and KPIs
  • Problem-solving and multitasking skills
  • Excellent telephone manner
  • Fluency in English and German

What We Offer

At Likewize, we value your career development and offer a range of benefits including:

  • 22 days annual leave, increasing with length of service
  • Competitive salary and benefits package
  • Supportive and collaborative company culture
  • Fun and dynamic work environment
  • Learning and development opportunities
  • Health Cash Plan and access to a GP
  • Enhanced maternity, paternity, and adoption benefits
  • Perks and discounts with My Perks
  • Free access to the company gym and onsite car parking


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