Account Manager

4 weeks ago

Billericay, Essex, United Kingdom Ground Control Full time

Job Overview:

We are seeking a highly organized and results-driven Account Manager to join our team at Ground Control. As a key member of our operations team, you will be responsible for managing client relationships, coordinating reactive works during weather incidents, and troubleshooting issues on behalf of our clients.

Key Responsibilities:

  • Manage around 100 client accounts, ensuring all services are delivered according to contractual agreements.
  • Proactively chase purchase orders and manage the invoicing process to ensure accuracy and prompt payment.
  • Coordinate emergency responses during weather events, ensuring field teams are deployed effectively and any access issues are quickly resolved.
  • Attend regular virtual meetings (via Microsoft Teams) to keep clients informed, resolve issues, and address any concerns.
  • Handle and escalate client complaints as needed, ensuring they are addressed with urgency.

Day-to-Day Responsibilities:

  • Process daily weather data to generate nightly service requests for teams.
  • Coordinate the deployment of field teams for night shifts, ensuring all logistical challenges (e.g., access issues) are managed.
  • Respond to urgent client needs, particularly in response to adverse weather conditions.
  • Escalate high-priority issues and complaints promptly to ensure smooth service delivery.
  • Ensure all purchase orders are in place and invoicing is up to date and accurate.

Requirements:

  • Strong organizational skills, with the ability to manage multiple client accounts and operational priorities simultaneously.
  • Ability to manage data, accounts, and client requests with precision and care.
  • Familiarity with Microsoft Dynamics 365 (D365) or similar CRM systems.
  • Proven experience in client management, ideally in an operations or service delivery environment.

Perks and Benefits:

  • Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.
  • Nursery Vouchers, Cycle to work scheme and Travel loans
  • Merigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app
  • A supportive, entrepreneurial working environment that fosters collaboration.
  • Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities
  • Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.
  • 2 personal choice volunteering days with your fundraising efforts matched up to £500

Awards, Accolades and Culture:

  • We have been awarded 'world-class' status for employee engagement in the 2023 best companies results, ranking at #16 in the 'Top 100 Large Companies to Work For' league table.
  • Certified B-Corp Accredited, Ground Control has been certified by B Lab, the not-for-profit behind the B Corp movement, as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.
  • We inclusively support 'The Race at Work Charter', 'Ban the Box', 'The Armed Forces Covenant' and are 'Disability Confident'
  • We invest 5% of our profits into the Evergreen Fund, an investment fund dedicated to sustainability and environmental initiatives.
  • By 2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and achieving carbon net zero after becoming carbon neutral in 2020.

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