Senior Account Coordinator

3 weeks ago


Billericay, Essex, United Kingdom Ground Control Full time

Ground Control Job Description



We are seeking a highly organized and results-driven Account Manager to join our dynamic and growing company. As a key member of our team, you will be responsible for managing client accounts, ensuring seamless service delivery, and driving business growth.



Key Responsibilities:


  • Account Management: Manage a portfolio of client accounts, ensuring all services are delivered according to contractual agreements.
  • Invoicing & Purchase Orders: Proactively chase purchase orders and manage the invoicing process to ensure accuracy and prompt payment.
  • Reactive Works: Coordinate emergency responses during weather events, ensuring field teams are deployed effectively and any access issues are quickly resolved.
  • Client Communication: Attend regular virtual meetings to keep clients informed, resolve issues, and address any concerns.
  • Complaint Resolution: Handle and escalate client complaints as needed, ensuring they are addressed with urgency.
  • Team Coordination: Ensure field teams are prepared for upcoming jobs and have all necessary resources in place to deliver services.
  • Day-to-Day Responsibilities:



  • Process daily weather data to generate nightly service requests for teams.
  • Coordinate the deployment of field teams for night shifts, ensuring all logistical challenges are managed.
  • Respond to urgent client needs, particularly in response to adverse weather conditions.
  • Escalate high-priority issues and complaints promptly to ensure smooth service delivery.
  • Ensure all purchase orders are in place and invoicing is up to date and accurate.


Requirements:


  • Time Management: Ability to manage multiple tasks efficiently in a time-sensitive environment.
  • Organizational Skills: Highly organized, with the ability to juggle multiple client accounts and operational priorities simultaneously.
  • Attention to Detail: Ability to manage data, accounts, and client requests with precision and care.
  • D365 Experience: Familiarity with Microsoft Dynamics 365 (D365) or similar CRM systems.
  • Account Management Experience: Proven experience in client management, ideally in an operations or service delivery environment.


Perks and Benefits:


  • Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.
  • Nursery Vouchers, Cycle to work scheme and Travel loans.
  • Merigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app.
  • A supportive, entrepreneurial working environment that fosters collaboration.
  • Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities.
  • Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.
  • 2 personal choice volunteering days with your fundraising efforts matched up to £500.


Awards, Accolades and Culture:


  • We have been awarded 'world-class' status for employee engagement in the 2023 best companies results, ranking at #16 in the 'Top 100 Large Companies to Work For' league table.
  • Certified B-Corp Accredited, Ground Control has been certified by B Lab, the not-for-profit behind the B Corp movement, as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.
  • We inclusively support 'The Race at Work Charter', 'Ban the Box', 'The Armed Forces Covenant' and are 'Disability Confident'.
  • We invest 5% of our profits into the Evergreen Fund, an investment fund dedicated to sustainability and environmental initiatives.
  • By 2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and achieving carbon net zero after becoming carbon neutral in 2020.

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