POS Support Specialist

4 weeks ago


Leicester, Leicester, United Kingdom NEXT Full time
About the Role

We are seeking a skilled POS Support Analyst to join our team at Next. As a key member of our Computer Services department, you will play a vital role in ensuring the smooth operation of our retail systems.

As a POS Support Analyst, you will be responsible for providing first-line technical support to our stores, answering queries via phone and chat, and using your technical expertise to resolve issues in a timely and efficient manner.

You will work closely with our 2nd and 3rd line support teams to escalate complex queries and ensure that all incidents are logged and updated in our ServiceNow system.

Key responsibilities include:

  • Providing technical support to our stores via phone and chat
  • Logging all contact types into ServiceNow and ensuring all incidents are kept up to date
  • Escalating complex queries to our 2nd and 3rd line support teams
  • Working with 3rd party companies and other teams within the department to resolve issues
  • Highlighting common trends and issues to improve our support processes

We are looking for a candidate with excellent communication skills, a strong technical background, and the ability to work in a fast-paced environment. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we would love to hear from you.

Essential Criteria:

  • Able to speak, read and write English at a level that enables you to complete your role
  • Experienced in working in a collaborative manner in a large scale, fast-paced environment
  • Flexibility when it comes to shifts and overtime
  • Excellent telephone manner and communication skills
  • Previous customer service or call centre experience

Desirable:

  • Experience using call logging software
  • Experience using GSuite
  • Full UK driving licence

Candidates wishing to apply who would require sponsorship for this role will be required to meet the Home Office sponsorship requirements.



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