POS Support Specialist

1 month ago


Leicester, Leicester, United Kingdom Next Full time
About the Role

We are seeking a highly skilled and motivated POS Support Analyst to join our Computer Services team. As a key member of our team, you will be responsible for providing 1st line technical support and answering queries via phone and chat.

You will work in a fast-paced environment, using different skills and experience to handle all types of queries while keeping abreast of new systems/software developments in Next stores.

Key responsibilities include:

  • Providing technical support to store colleagues via phone and chat
  • Using call logging software to track and resolve issues
  • Working with 3rd party companies and other teams within the department to keep them updated and aware of any issues
  • Highlighting common trends and issues to improve support processes
  • Keeping users up to date with progress of incidents and promoting the department in a professional manner

This role requires full-time hours and in-office working for each shift due to the nature of the systems we use. Shifts will take place at varying times between 9am-7pm, Sunday to Thursday.

Essential Criteria
  • Able to speak, read and write English at a level that enables you to complete your role
  • Experienced in working in a collaborative manner in a large scale, fast-paced environment
  • Flexibility when it comes to shifts/overtime and adaptable to changes forced by business needs
  • Excellent telephone manner and communication skills
  • Previous Customer Services/Call Centre/Helpdesk experience
  • Previous retail store experience
Desirable
  • Experience using call logging software
  • Experience using GSuite
  • Full UK driving licence due to timings of shifts


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