Head Waiter/Waitress
2 days ago
Job Summary:
We are seeking a highly skilled and experienced Head Waiter/Waitress to join our team at Berners Tavern in The London EDITION hotel. As a key member of our service team, you will be responsible for delivering exceptional customer service, leading a section of the restaurant, and ensuring a seamless guest experience.
Key Responsibilities:- Take charge of a section in the restaurant, including taking orders, making recommendations, and processing payments.
- Lead the Chef de Rang and Commis Waiters, providing guidance and support to ensure excellent service delivery.
- Have an in-depth knowledge of food, drink, and allergens, and be able to communicate this information to guests.
- Communicate clearly with management and the Kitchen to ensure a smooth and efficient service.
- Take responsibility for ensuring a seamless guest experience, including resolving any issues that may arise.
- Proven experience as a Head Waiter/Waitress in a high-end restaurant or hotel.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Knowledge of food, drink, and allergens, with the ability to communicate this information to guests.
- Ability to work well under pressure, with a high level of attention to detail.
- Flexibility and adaptability, with the ability to work a variety of shifts, including evenings and weekends.
- A competitive salary and benefits package.
- The opportunity to work in a high-end restaurant and hotel, with a focus on delivering exceptional customer service.
- Training and development opportunities, including leadership development and WSET.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
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