Customer Service Assistant
2 weeks ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our customers, responding to their queries, and resolving any issues they may have.
Key Responsibilities:
- Provide high-quality customer service to customers, responding to their queries and resolving any issues they may have.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Develop and maintain a thorough knowledge of our services and products to provide accurate information to customers.
- Contribute to the development and implementation of customer service initiatives to improve customer satisfaction and loyalty.
- Participate in training and development opportunities to enhance your skills and knowledge.
Requirements:
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic computer skills and ability to learn new systems quickly.
- Ability to work flexibly, including weekends and bank holidays.
- GCSE level 2 in Maths and English (or equivalent).
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A supportive and inclusive work environment.
- Access to training and development opportunities.
How to Apply:
Please submit your application, including your CV and a covering letter, to work.placements@essex.gov.uk.
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