Customer Service Assistant

2 weeks ago


ClactononSea, Essex, United Kingdom Essex County Council Full time
About the Role:

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our customers, responding to their queries, and resolving any issues they may have.

Key Responsibilities:
  • Provide high-quality customer service to customers, responding to their queries and resolving any issues they may have.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a thorough knowledge of our services and products to provide accurate information to customers.
  • Contribute to the development and implementation of customer service initiatives to improve customer satisfaction and loyalty.
  • Participate in training and development opportunities to enhance your skills and knowledge.

Requirements:
  • Good communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and ability to learn new systems quickly.
  • Ability to work flexibly, including weekends and bank holidays.
  • GCSE level 2 in Maths and English (or equivalent).

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.
  • Access to training and development opportunities.

How to Apply:

Please submit your application, including your CV and a covering letter, to work.placements@essex.gov.uk.



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