Customer Service Assistant

3 weeks ago


ClactononSea, Essex, United Kingdom Essex County Council Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As an Apprentice, you will have the opportunity to develop your skills and knowledge in customer service, working with a wide range of customers, volunteers, stakeholders, and partners.

Key Responsibilities
  • Provide a high level of customer service, welcoming and interacting with customers, and identifying their individual needs.
  • Deliver excellent customer service, providing a quality service that enables customers to make full use of the facilities available.
  • Support and train customers in the use of information communications technology (ICT) equipment and software.
  • Answer telephone enquiries from customers, providing accurate information and referrals to other services as appropriate.
  • Oversee and provide customers with guidance in the use of self-service equipment.
  • Contribute to promotional activities, marketing, and display work, and the achievement of agreed targets for income generation.
  • Contribute to the compilation of statistical returns and general administrative duties.
Requirements
  • Good level of computer literacy with MS office and the ability to learn and operate in-house systems and processes quickly.
  • Ability to work with a high level of speed and accuracy, including experience of handling confidential and sensitive information.
  • Ability to communicate confidently and tailor communication to meet the needs of the audience.
  • Ability to use your own initiative and work effectively as part of a team to resolve problems and meet desired outcomes.
  • Awareness of the services which public libraries, registration, and the coroners service currently offer to customers.
What We Offer
  • Opportunity to develop your skills and knowledge in customer service.
  • Chance to work with a wide range of customers, volunteers, stakeholders, and partners.
  • Support and training in the use of ICT equipment and software.
  • Opportunity to contribute to promotional activities, marketing, and display work.
  • Chance to work as part of a team to resolve problems and meet desired outcomes.
About Us

Essex County Council is a Disability Confident Leader, committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We are also committed to interview all veterans and care leavers who meet the minimum requirements of the role for which they are applying.

We are proud to offer an excellent benefits package to all our employees, including a generous Local Government Salary-related pension scheme, access to hundreds of discounts and benefits through Essex Rewards, and access to our health and wellbeing support platform with LifeWorks.



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