Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant in our Clacton Club. As a Customer Assistant, you will play a vital role in providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the Club.
The Role You'll Play
As a Customer Assistant, you will be responsible for building rapport and relationships with customers, providing personalized service, and ensuring that all customers have a positive experience. You will also be responsible for supporting other duties as requested by the line manager, including general housekeeping and ensuring the presentation of the Club is always to a high standard.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships including – Customer Service Level 3
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
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