Hospitality Team Member
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our hospitality team at Kingsholm. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests during matches and events. Your primary goal will be to create a positive and memorable experience for our guests by providing a high-quality drinks service, addressing their inquiries, and maintaining a clean and organized work environment.
Key Responsibilities- Provide a warm and welcoming greeting to guests in a friendly and professional manner.
- Take and accurately process orders in a timely manner.
- Serve drinks to guests according to our high service standards.
- Process payments using our point-of-sale (POS) systems with precision.
- Respond to guest inquiries and provide information about the stadium, events, and services.
- Keep work areas clean and well-organized, including tables, counters, and serving stations.
- Set up and break down hospitality areas before and after events.
- Monitor and replenish bar supplies to ensure availability for guests.
- Follow health and safety regulations, including proper food handling and sanitation procedures.
- Collaborate with team members and supervisors to ensure efficient operations and guest satisfaction.
- Must be 18 years of age or older.
- Previous hospitality experience preferred.
- Excellent customer service and communication skills.
- Ability to thrive in a fast-paced environment.
- Strong multitasking and organizational skills.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to stand for extended periods.
- Knowledge of food and beverage handling and safety regulations.
- Positive attitude, team player, and professional demeanor.
We are committed to diversity and inclusivity and welcome candidates from all backgrounds to join our team. If you have previous hospitality experience and are passionate about delivering exceptional service, we look forward to receiving your application.
About Freemans Event Partners:
Our Bars team specializes in complete bar services tailored to any event with a focus on driving revenue and volume while upholding the highest standards. Presenting the 'Perfect Serve' experience with our partner brands such as Heineken UK, Moët & Chandon, Bacardi, ABinBev, and Diageo. We pour over 150 types of spirits, cocktail combinations, champagne, lager, and cider, and 6.2 million pints of beer every year so your customers never leave thirsty.
We provide high-quality bar services for events, including festival bars, concerts, stadiums, and sporting venues. We have long-standing partnerships with some of the biggest names in the event industry, including Boomtown Fair, Victorious, and We Are FSTVL, as well as concert and sporting venues, including London Stadium and Twickenham Stadium.
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