Luxury Retail Manager

2 months ago

Leeds, Leeds, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly experienced and skilled Luxury Retail Manager to join our team at Frasers Group. As a key member of our leadership team, you will be responsible for directing the operations of our flagship store in Leeds, overseeing a large team of managers, and driving business growth.

Key Responsibilities

  • Oversee store operations and ensure delivery of key performance indicators (KPIs)
  • Observe store performance and hold managers accountable for underperformance, providing support and feedback for improvements
  • Use business communication tools to oversee completion of tasks and ensure team understanding of key functions
  • Challenging and communicating improvements to store operations
  • Ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
  • Oversee compliance with payroll processing and exceptions, resolving issues and problem-solving effectively
  • Drive excellent performance on wage controls through detailed analysis and floor-based observations
  • Coach store team to work within time frames set by the business and guide them with realistic expectations
  • Understand business and customer expectations and ensure execution to exceptional standards
  • Observe service and use knowledge to coach managers on how to improve
  • Understand product features and benefits and coach the team on how to deliver a broad understanding to teams
  • Drive KPI targets and motivate team to deliver results
  • Analyze data and communicate with teams for improvement
  • Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness
  • Coach and guide team on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency
  • Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
  • Be self-driven in own personal development
  • Plan for development and create clear succession plans for each store to encourage next-generation growth
  • Create an environment that encourages and rewards performance fairly and equitably
  • Be a brand ambassador for the Flannels brand both in and out of the workplace
  • Inspire the workforce and act as a role model to others
  • Develop, coach, and motivate your team of managers to achieve success, holding them accountable where appropriate
  • Develop strong relationships with store teams, senior managers, brand partners, and external stakeholders

Requirements

  • Proven experience leading a large team in a fast-paced, multi-department environment is essential
  • Minimum 3 years of experience within luxury and premium retail at a senior management level
  • Vast knowledge and passion of luxury retail, including building brand relationships
  • A background that will not only prove you know how to increase sales and profits, control costs, and stock loss, but also that you've managed senior managers
  • Proven track record of internal progression and development
  • Must be able to work well under pressure and to strict deadlines
  • Able to work a flexible schedule based on the company needs

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