Product Quality Lead
3 days ago
We're seeking an experienced Product Quality Lead to join our team at Resolver. In this role, you'll be responsible for directing and prioritising the team in the measurement of product performance, analysis of risks and issues with product performance, and the identification of improvements to address any issues and mitigate any risks.
The successful candidate will have great problem-solving skills and a natural inquisitiveness to understand what is truly behind an issue. We offer a competitive salary range of $100,000 - $130,000 per annum, plus benefits including market-competitive pay rates, discretionary bonus scheme, 33 days holiday, and more.
Key Responsibilities:
- To lead and prioritise the teams' effort in carrying out our approach to Service Assurance
- To identify opportunities for improvement or risks with the approach and provide recommendations to address these
- Provision of regular reporting to leadership on the output of the Service Assurance team
- Review and quality assure the work of the team
- To both carry out and drive the continual improvement of our product monitoring
- To act as the interface between the Service Assurance team and product through the Operational Readiness process
- Leading Service Health, Customer Health and Corrective and Preventive Action initiatives
- To manage the completion of any actions as a result of the above initiatives
- The identification of any gaps in our ability to identify the root cause of issues
- To provide Resolver's product management team with recommendations on how to mitigate product risks, or to address the root cause of the issue, where appropriate
- Where any product performance issues are related to a supplier, to provide the individual responsible with the management of that supplier any evidence required to raise the issue
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