Key Commercial Relationship Manager
3 weeks ago
At Hamlin Knight Careers, we are seeking an experienced Key Commercial Relationship Manager to play a critical role in optimising the commercial impact of warranty returns within our company.
About the RoleThis is a key contact position for our third-party returns service centre, customers, and distributors worldwide. As a Key Commercial Relationship Manager, you will be responsible for providing end-to-end support to all customers with warranty claims, owning the warranty process from start to finish.
Responsibilities- Proactively query and liaise with stakeholders on issues and claims that deviate from normal returns behaviour for customers or the company.
- Continuously review and improve the warranty process and strategy to maximise cost savings on warranty spend.
- Create, monitor and manage internal reporting on current outstanding liabilities, ensuring all warranty claims are closed promptly.
- Work with the finance team to develop an accurate warranty budget and forecast, comparing actual against forecast on a monthly basis.
- Process replacement orders onto our SAP system in a timely and accurate manner, reviewing orders for completeness and accuracy.
We estimate this role to pay approximately £28,000 - £30,000 per annum, dependent on experience.
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