Technical Account Management Specialist
3 hours ago
We are a dynamic team of professionals seeking a highly skilled Technical Account Management Specialist to join us in Dublin or London.
In this role, you will be responsible for driving growth and success for our technical customers in the region.
We are looking for a candidate with 9+ years of experience in a customer-centric role, who can build strong relationships and deliver value to technical decision-makers and executives.
The estimated salary for this role is £95,000 - £130,000 per annum, plus benefits including flexible working hours, employee recognition programs, and professional development opportunities.
Key Responsibilities- De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application.
- Document all customer interactions in internal systems, including Gainsight and Salesforce.com.
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts.
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
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