Service Coordinator

17 hours ago


Nottingham, Nottingham, United Kingdom SF Recruitment (Nottingham) Careers Full time
Job Description

SF Recruitment (Nottingham) Careers is seeking an experienced Scheduling Specialist to join their team on a permanent basis. This role is based in Mansfield and requires strong organizational skills.

We are looking for a highly efficient individual with experience in scheduling, planning, and coordinating tasks. Previous experience in a similar role is essential.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong attention to detail. They will also have the ability to build strong relationships with field service teams and customers.

Key Responsibilities:

  • Log and distribute reactive calls to engineers in line with SLAs/KPIs.
  • Liaise with site engineers to ensure jobs are responded to and updated in real time.
  • Process completed paperwork and take necessary action where applicable.
  • Liaise with the customer to ensure all updates are communicated effectively.
  • Cease job costing in accordance with contract terms.
  • Support in preparing reports.
  • Communicate with customers to book in all work and provide updates, allocate work to the engineer, and follow up to close the job or take further action as required.
  • Liaise with regional engineers.
  • Manage engineers' diaries.
  • Build strong relationships with field service teams and customers to promote organic growth.

Requirements:

  • Strong scheduling, planning, and coordinating experience.
  • Excellent communication and organizational skills.
  • Ability to work well under pressure and maintain attention to detail.

Benefits:

  • A competitive salary of £30,000 - £35,000 per annum.
  • Ongoing training and development opportunities.
  • A supportive and dynamic working environment.


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