Service Coordinator
17 hours ago
SF Recruitment (Nottingham) Careers is seeking an experienced Scheduling Specialist to join their team on a permanent basis. This role is based in Mansfield and requires strong organizational skills.
We are looking for a highly efficient individual with experience in scheduling, planning, and coordinating tasks. Previous experience in a similar role is essential.
The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong attention to detail. They will also have the ability to build strong relationships with field service teams and customers.
Key Responsibilities:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs.
- Liaise with site engineers to ensure jobs are responded to and updated in real time.
- Process completed paperwork and take necessary action where applicable.
- Liaise with the customer to ensure all updates are communicated effectively.
- Cease job costing in accordance with contract terms.
- Support in preparing reports.
- Communicate with customers to book in all work and provide updates, allocate work to the engineer, and follow up to close the job or take further action as required.
- Liaise with regional engineers.
- Manage engineers' diaries.
- Build strong relationships with field service teams and customers to promote organic growth.
Requirements:
- Strong scheduling, planning, and coordinating experience.
- Excellent communication and organizational skills.
- Ability to work well under pressure and maintain attention to detail.
Benefits:
- A competitive salary of £30,000 - £35,000 per annum.
- Ongoing training and development opportunities.
- A supportive and dynamic working environment.
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