Mobile Devices Management Specialist

5 days ago


Nottingham, Nottingham, United Kingdom NHS Full time
About the Role

We are seeking a highly skilled Mobile Devices Management Administrator to join our team at Nottingham University Hospitals NHS Trust. As a key member of our Digital Services team, you will be responsible for managing and maintaining all iOS devices across the organization.

Key Responsibilities
  • Monitor and manage all corporate-owned devices that access business critical data via the Trust's Enterprise Mobile Device Management (MDM) System.
  • Review and update existing mobile device management policies to ensure compliance and security.
  • Handle all repairs, device issues, and customer re-provisioning calls presented and assigned via the Service Desk.
  • Manage devices within the on-prem core MobileIron solution, working closely with Service Desk, IT Infrastructure teams, and Cyber Security to identify and resolve issues.
  • Action all disable/block/quarantined/lockdown activity on any device within the core MDM configuration and the mobile network provider when required.
  • Lead and work closely with Digital Services Teams for all major OS and application updates.
Requirements
  • Technical knowledge of an Enterprise Mobility Management System.
  • In-depth knowledge and proven work experience in Mobile Iron EMM.
  • Experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems.
  • Demonstrate effective customer care skills, including understanding, delivering, and managing customer expectations.
  • Able to clearly present complex technical issues to a non-technical audience via various media (PowerPoint, Papers).
  • Hands-on experience in security systems, including endpoint devices management, anti-virus software, and data leak protection.
  • Ability to work both as an individual using one's own initiative and as a team member, prioritizing workloads.
About Us

Nottingham University Hospitals Digital Services comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to Nottingham University Trust and our community colleagues. We are committed to delivering high-quality services that meet the needs of our patients, staff, and partners.



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