Medical Practice Operations Manager

3 weeks ago


Hull, Kingston upon Hull, United Kingdom Eastgate Medical Group Full time

Job Summary:

-Eastgate Medical Group- is seeking a dynamic and results-driven Patient Services Supervisor to join our team in Hornsea and Aldbrough. The successful candidate will be responsible for managing the day-to-day operations of our Patient Services team, ensuring the delivery of effective and efficient caring services.

Main Responsibilities:

  1. Manage the care navigation team, providing patient services including enquiries, signposting, repeat prescription processing, and waiting room management.
  2. Participate in routine reception tasks, including call handling and administrative functions.
  3. Review and implement team protocols, prioritizing task delegation and identifying task champions.
  4. Ensure effective communication on a day-to-day basis and manage the GP and nurse appointment system.
  5. Deal with minor patient complaints and grumbles, maintaining a suggestions box and comments book in liaison with the Practice Manager.
  6. Produce timely staff rotas, managing annual leave and cover arrangements.
  7. Ensure Practice policies and procedures are embraced and fully implemented, including health and safety, information governance, and equality and diversity.

About Us:

Eastgate Medical Group is a GP Practice with a main site in Hornsea and a branch site in Aldbrough, as well as Hastings Medical Centre in Hull. As part of Symphonie Ltd PCN in Hull and Yorkshire Coast and Wolds PCN in the East Riding, we are a forward-thinking organization striving to provide high-quality patient care.

Our team is led by 9 GP partners, supported by other healthcare professionals, including Advanced Clinical Practitioners, Nurse Prescribers, Practice Nurses, and Healthcare Assistants. We support the development of our staff and are looking for the right person to join our team.

Person Specification:

Qualifications:

Essential:

  • Bachelor's degree in Business Administration or equivalent experience
  • Customer Care
  • Data Protection Act

Skills:

Essential:

  • Strong organizational skills
  • Excellent administration skills
  • Excellent communication skills
  • Solid interpersonal skills
  • Excellent IT skills, including Microsoft and email

Desirable:

  • Experience of clinical software EMIS Web/SystmOne/Vision

Experience:

Essential:

  • Handles difficult conversations skilfully
  • Working in a patient or customer-facing role

Behaviours:

Essential:

  • Self-motivated, with an ability to adapt to and implement change
  • Work collaboratively to ensure the smooth delivery of services
  • Effectively implement and adhere to organisational policies and protocols ensuring compliance and consistency across the team

Desirable:

  • Team Leader/Supervisory experience

As a Patient Services Supervisor at Eastgate Medical Group, you will have the opportunity to develop and excel in a role that directly impacts patient care. If you are a dynamic and results-driven individual with excellent organizational and communication skills, we encourage you to apply for this exciting opportunity to join our team and contribute to the delivery of high-quality patient care.


  • Medical Professional

    14 hours ago


    Hull, Kingston upon Hull, United Kingdom Medical Solutions Full time

    Job Summary:The Medical Solutions team is seeking a highly skilled Medical Professional to join our Respiratory Medicine department. In this role, you will provide exceptional patient care and support the day-to-day functioning of the department.Job Description:The Medical Professional will be responsible for assessing, diagnosing, and managing patients with...


  • Hull, Kingston upon Hull, United Kingdom Eastgate Medical Group Full time

    About UsEastgate Medical Group is a forward-thinking GP Practice with a strong commitment to delivering high-quality patient care. We have a main site in Hornsea and a branch site in Aldbrough, and we are part of Symphonie Ltd PCN in Hull, and Yorkshire Coast and Wolds PCN in the East Riding.The RoleWe are seeking a dynamic and experienced Patient Services...


  • Hull, Kingston upon Hull, United Kingdom Haxby Group Practice Full time

    Unlock Your Potential as a Medical Portfolio Developer in Specialist CareWe are excited to offer an exceptional opportunity for you to develop your skills and expertise in specialist areas of general practice.This role is designed to support the growth and development of newly qualified GPs, providing a stable and secure environment to thrive. **Portfolio...

  • Clinical Specialist

    2 days ago


    Hull, Kingston upon Hull, United Kingdom Medical Solutions Full time

    Job Title: Clinical Specialist in Respiratory MedicineThe Medical Solutions team is seeking a skilled Clinical Specialist to join our Respiratory Medicine department. As a specialist in this field, you will provide high-quality patient care and contribute to the overall operational effectiveness of the team.Key Responsibilities:- Assess, diagnose, and manage...

  • Medical Secretary

    4 weeks ago


    Hull, Kingston upon Hull, United Kingdom KINGSTON HEALTH Full time

    About the RoleWe are seeking a highly organized and efficient Medical Secretary to join our team at Kingston Health. As a Medical Secretary, you will play a vital role in supporting our clinicians and patients by managing referrals, processing information, and providing administrative support.Main ResponsibilitiesUndertake referrals using eRS (Electronic...

  • Medical Secretary

    4 weeks ago


    Hull, Kingston upon Hull, United Kingdom KINGSTON HEALTH Full time

    About the RoleWe are seeking a highly organized and efficient Medical Secretary to join our team at Kingston Health. As a Medical Secretary, you will play a vital role in supporting our clinicians and patients by managing referrals, processing information, and providing administrative support.Main ResponsibilitiesUndertake referrals using eRS (Electronic...


  • Hull, Kingston upon Hull, United Kingdom Eastgate Medical Group Full time

    About the RoleWe are seeking a highly skilled and experienced Patient Services Supervisor to join our team at Eastgate Medical Group. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our patient services, including the care navigation team.Key ResponsibilitiesManage the care navigation team, providing...

  • Medical Professional

    1 month ago


    Hull, Kingston upon Hull, United Kingdom NHS Full time

    Main ResponsibilitiesAs a Non-Medical Prescriber, you will be an integral member of a multi-disciplinary team delivering recovery orientated alcohol and drug intervention services. Your role will involve carrying out prescribing assessments and reviews with service users, working collaboratively with a supportive and friendly multidisciplinary team.You will...

  • Practice Lead Manager

    2 weeks ago


    Hull, Kingston upon Hull, United Kingdom Sanctuary Personnel Ltd Full time

    Sanctuary Personnel Ltd is seeking a full-time Practice Lead Manager to join its Locality Team in Hull. As a Practice Lead Manager, you will be responsible for maintaining awareness of changes in national and local contexts and communicating this effectively within and outside the organisation.The salary for this permanent position is up to £45,441 per...


  • Hull, Kingston upon Hull, United Kingdom Medical Solutions Full time

    Specialist Role:The Medical Solutions team is seeking an experienced Respiratory Medicine Expert to join our department. In this role, you will provide high-quality patient care and support the day-to-day functioning of the team.Job Description:The Respiratory Medicine Expert will be responsible for assessing, diagnosing, and managing patients with various...

  • Care Coordinator

    2 weeks ago


    Hull, Kingston upon Hull, United Kingdom Eastgate Medical Group Full time

    Job Title: Clinical Support AssistantThe Eastgate Medical Group is seeking a skilled Clinical Support Assistant to join our team at Hastings Medical Centre.This is a demanding yet rewarding role that requires a high level of organizational skills and attention to detail. As a Clinical Support Assistant, you will be the first point of contact for patients...


  • Hull, Kingston upon Hull, United Kingdom Chase Medical Full time

    Practice Nurse OpportunityWe are seeking a skilled Practice Nurse to join our team of healthcare professionals in the Hull area. As a Practice Nurse, you will be responsible for providing high-quality patient care and working closely with our team to deliver excellent healthcare services.Key Responsibilities:Provide patient care and support to patients in...


  • Hull, Kingston upon Hull, United Kingdom City Health Care Partnership CIC Full time

    City Health Care Partnership CIC is seeking an experienced Advanced Practice Specialist Community Practitioner to join their Jean Bishop Frailty Community Services team. In this role, you will provide urgent medical care to frail patients in their usual residence, including care homes. This is a varied opportunity for an independent prescriber with advanced...


  • Hull, Kingston upon Hull, United Kingdom Eastgate Medical Group Full time

    About the RoleWe are seeking a highly skilled and experienced Patient Services Supervisor to join our team at Eastgate Medical Group. As a key member of our team, you will be responsible for managing the day-to-day operations of our patient services, including the care navigation team.Key ResponsibilitiesManage the care navigation team, providing leadership...

  • Medical Specialist

    1 month ago


    Hull, Kingston upon Hull, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

    Job Opportunity OverviewThis is an exciting opportunity to work with a highly motivated and forward-thinking team at Hull University Teaching Hospitals NHS Trust. The post is primarily designed for medical specialists who are interested in a career in Acute and/or General Internal Medicine. The post is also suitable for those who would like to pursue a...


  • Hull, Kingston upon Hull, United Kingdom KINGSTON HEALTH Full time

    About the RoleKingston Health is seeking a highly organized and detail-oriented Medical Secretary to join our team. As a Medical Secretary, you will play a crucial role in supporting our clinicians and patients by managing referrals, processing information, and providing administrative support.Main ResponsibilitiesUndertake referrals using eRS (Electronic...


  • Hull, Kingston upon Hull, United Kingdom AAK Full time

    Site DirectorWe are seeking a highly skilled and experienced Site Director to lead our AAK Site Hull operation. This is a key role that requires strong leadership, strategic thinking, and operational expertise.About the RoleThe Site Director will be responsible for developing and implementing strategies to ensure the efficient, cost-effective, and safe...


  • Hull, Kingston upon Hull, United Kingdom James Alexander Family Practice Full time

    About the RoleWe are seeking a highly motivated and organised Cancer Care Coordinator to join our team at James Alexander Family Practice in Hull. This is a full-time position, working across two sites - Bransholme Health Centre and Princes Medical Centre.Key ResponsibilitiesAct as a central point of contact for patients and practice staff in relation to...


  • Hull, Kingston upon Hull, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Cyber Security Operations SpecialistWe are seeking a highly skilled Cyber Security Operations Specialist to join our team. As a key member of our Cyber Operations team, you will be responsible for proactively normalizing and cleansing data for SIEM and SOAR consumption.Key Responsibilities:Supporting other SOC capabilities with data consumption...


  • Hull, Kingston upon Hull, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

    Job SummaryMedical Staff Bank for DoctorsHull University Teaching Hospitals NHS Trust is launching a Medical Staff Bank for doctors of all grades to support our team.As a Bank employee, you will receive:Competitive rates of payMoney in the bank every weekA dedicated support teamMandatory and statutory trainingFlexible working with shifts to suit and patterns...