Executive Director

20 hours ago


Cardiff, Cardiff, United Kingdom Leisure People Recruitment Full time

Job Title: Executive Director

Job Summary:

We are seeking an experienced Executive Director to lead our flagship centre in Cardiff. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities:

  • Business Development: Identify opportunities to increase sales and revenue, and develop strategies to achieve business objectives.
  • Team Management: Lead and motivate a team of 40 colleagues, providing coaching, development, and performance management.
  • Customer Experience: Ensure that every customer receives an exceptional experience, driving guest feedback and NPS scores.
  • Operational Excellence: Optimize business processes, manage budgets, and ensure compliance with company policies and procedures.
  • Collaboration: Work closely with other departments to achieve business objectives and drive company success.

Requirements:

  • Experience: A minimum of 3 years' experience as a hands-on General Manager in a fast-paced leisure, hospitality, or retail business.
  • Skills: Proven ability to drive business growth, improve customer satisfaction, and develop high-performing teams.
  • Education: Bachelor's degree in Business Administration or related field.

What We Offer:

  • Competitive Salary: £55,000 basic OTE £70,000+
  • Benefits: 5 weeks' holiday, life assurance, enhanced pension, and save as you earn scheme.
  • Opportunities for Growth: Ongoing training and significant career development opportunities.

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