Customer Service Manager

6 days ago

London, Greater London, United Kingdom Insight Select Full time

Job Summary:

Insight Select is seeking a highly skilled Customer Service Manager to join our team in London. As a Customer Service Manager, you will play a crucial part in delivering exceptional customer experiences for our clients in the luxury property sector.

Key Responsibilities:

  • Support customers in their journey to moving into their new home, ensuring their expectations are met regarding quality and defects.
  • Collaborate with contractors to complete snagging or replacement works, ensuring timely resolution of customer complaints.
  • Identify trends in defects and work with our teams to implement preventive measures.
  • Conduct pre-completion checks to ensure properties meet our high standards.
  • Communicate effectively with customers, contractors, and internal stakeholders to ensure seamless delivery of our services.
  • Attend property handovers and provide support to customers during their warranty period.
  • Develop and maintain strong relationships with housing associations and other stakeholders.
  • Stay up-to-date with industry reports and maintain our systems to ensure efficient operations.

Requirements:

  • Previous experience in a Customer Service Manager or Property Manager role within the property or real estate industry.
  • Defect management experience is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and contractors.
  • Proficiency in CRM systems and reporting.
  • Knowledge of Health and Safety Standards within the building industry is a plus.

What We Offer:

  • A competitive salary of £42,000 - £52,000, depending on experience.
  • A car allowance of up to £4,500.
  • Quarterly bonuses up to £8,000 annually, based on performance.
  • An excellent benefits package, including healthcare and flexible working hours.

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