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Customer Service Manager

2 months ago

London, Greater London, United Kingdom Cast UK Limited Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Cast UK Limited. As a key member of our management team, you will be responsible for the day-to-day management of our Customer Service Team, ensuring that we deliver exceptional customer service and achieve our sales and margin targets.

Key Responsibilities:

  • Continuously assess staff against identified performance criteria and address issues of performance and conduct by applying company policies and procedures.
  • Ensure all training requirements are met and regularly reviewed to ensure staff are equipped to provide excellent customer service.
  • Develop and maintain a close working relationship with our Field Sales team to ensure effective coordination of sales activities and achieve our sales targets.
  • Ensure that customer orders are processed accurately and in a timely manner, meeting our high standards of customer service.
  • Continually seek to improve communications between branch functions to achieve the highest levels of customer service and drive business growth.
  • Proven track record of building and maintaining strong customer relationships, driving customer loyalty and retention.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues and stakeholders.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve customer issues efficiently.