Customer Engagement Specialist

3 days ago


Kent, United Kingdom mhs homes Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Officer. As a key member of our team, you will play a crucial role in building strong relationships with our customers and communities, ensuring their needs and feedback drive our services.

Key Responsibilities
  • Represent Our Brand: Lead by example, representing our brand with integrity, fairness, and empathy, always striving for the highest standards in customer service.
  • Collaborate with Colleagues: Work closely with colleagues across all teams to ensure we get it right the first time for our customers.
  • Use Customer Feedback: Use customer feedback to continuously improve our services, helping to turn insights into action and ensuring the voice of the customer is at the heart of everything we do.
  • Develop Engagement Plans: Develop and deliver customer engagement plans that are meaningful and effective, whether through online platforms or face-to-face events.
  • Promote Digital Inclusion: Work with our Transformation and Digital Services teams to promote digital inclusion, ensuring every customer can engage with us in a way that suits them.
  • Share Customer Stories: Partner with our Communications team to share positive customer stories, creating content that resonates with our audience and showcases our impact.
What We're Looking For
  • Passion for Customer Service: Proven experience in delivering exceptional customer service and using feedback to drive improvement.
  • Excellent Communication Skills: Strong written and verbal communication skills with the ability to influence and build relationships.
  • Problem-Solving Skills: Analytical, resilient, and ready to tackle challenges.
  • Team Player: Collaborative mindset, always ready to support colleagues in achieving shared goals.
  • Digital Savvy: Proficient with Microsoft Office and open to exploring new digital tools for customer engagement.
What's in It for You
  • Professional Growth: We'll support you in gaining professional qualifications and growing your skills.
  • Impactful Work: You'll be at the forefront of shaping services that truly make a difference in our communities.
  • A Caring Culture: Join a team that values integrity, respect, and empathy, and is committed to making a positive impact.


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