Customer Engagement Specialist

2 weeks ago

Kent, United Kingdom mhs homes Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. As a key member of our team, you will play a vital role in building and maintaining strong relationships with our customers, ensuring their needs and feedback drive our services.

Key Responsibilities:

  • Represent our brand with integrity, leading by example and striving for the highest standards in customer service.
  • Work closely with colleagues across all teams to ensure we deliver exceptional customer experiences.
  • Use customer feedback to inform and improve our services, ensuring the voice of the customer is at the heart of everything we do.
  • Develop and deliver customer engagement plans that are meaningful and effective, leveraging online and offline channels to reach and engage with our customers.
  • Partner with our Transformation and Digital Services teams to promote digital inclusion, ensuring every customer can engage with us in a way that suits them.
  • Collaborate with our Communications team to share positive customer stories, creating content that resonates with our audience and showcases our impact.

What We're Looking For:

  • Passion for Customer Service: Proven experience in delivering exceptional customer service and using feedback to drive improvement.
  • Excellent Communication Skills: Strong written and verbal communication skills with the ability to influence and build relationships.
  • Problem-Solving Skills: Analytical, resilient, and ready to tackle challenges.
  • Team Player: Collaborative mindset, always ready to support colleagues in achieving shared goals.
  • Digital Literacy: Proficient with Microsoft Office and open to exploring new digital tools for customer engagement.

What's in It for You?

  • Professional Growth: We'll support you in gaining professional qualifications and growing your skills.
  • Impactful Work: You'll be at the forefront of shaping services that truly make a difference in our communities.
  • A Caring Culture: Join a team that values integrity, respect, and empathy, and is committed to making a positive impact.

We Offer:

  • A performance-based annual bonus and pension contributions matched up to 6%
  • 28 days holiday plus bank holidays and the option to buy/sell holiday
  • Training and Development opportunities, including regular tool box talks
  • A great team of colleagues to work with
  • Regular social and charitable events and a range of wellbeing activities
  • Enhanced family leave policies
  • A competitive package of flexible employee benefits, including a cycle to work scheme
  • A fantastic working office environment overlooking the River Medway that's accessible and inclusive
  • Free parking and disabled parking
  • Access to two holiday homes in Norfolk and Dorset

We are a Disability Confident employer, committed to equality, diversity, and inclusion. We positively encourage applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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