Hotel Service Team Member

4 days ago


London, Greater London, United Kingdom Royal Lancaster London Hotel Full time

About the Role

We are currently seeking a passionate Self-checker to join our Basil Street team on a permanent basis. This role involves consistently delivering memorable moments and five-star service to our guests and each other.

Main Duties and Expectations

• To clean all allocated bedrooms to the highest standards following departmental SOP

• To handle all Lost Property items in accordance to departmental SOP

• To personalize the service to our guests by using guest history where possible in line with our LQA Standards

• Physically check daily status of all assigned apartments in order to identify, solve and minimize any discrepancy.

• Ensure the highest standards of security are stringently always adhered to regarding guests property, colleagues' property, and apartments property.

We Offer

• 29,000 pa + discretionary meal allowance

• Pension scheme with company contributions

• 50% discount in all our restaurants and Spa's across our properties

• Team member and Friends & Family rates across our properties

• Extensive discounts on our benefits platform

• Access to private medical insurance

• Interest free season ticket loan

• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

• Bike to work scheme

• Complimentary laundry

• Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship

• Recommend a Friend incentive

• Opportunity to join our taskforces to contribute to the business focuses, community and environment

• Employee recognition schemes and Social Committee events including gala dinners and much more

About Us

We are more concerned with what's in the glass, not whether it's half full or empty. Our award-winning family is passionate about providing exceptional service and creating memorable moments for our guests. If you share our values and are passionate about delivering outstanding service, we would love to hear from you.

Requirements

• To be eligible for this role, you must be legally eligible to work in the UK.


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