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Dining Services Team Member

1 month ago

London, Greater London, United Kingdom Covent Garden Hotel Full time
Responsibilities:
  • Deliver exceptional dining experiences for guests at the Covent Garden Hotel
  • Take food and beverage orders, making informed recommendations to enhance the guest experience
  • Efficiently deliver food and beverages to guests in a timely manner
  • Process payments accurately and efficiently, ensuring a seamless guest experience
  • Address and fulfill guests' requests promptly and professionally, exceeding their expectations


Requirements:
  • Previous experience in a similar role within a high-standard establishment, preferably in the hospitality industry
  • A keen eye for detail, with a commitment to maintaining high standards in all aspects of your work
  • Extensive knowledge and passion for food and beverages, with a deep understanding of the menu offerings
  • Strong organizational and communication skills, with the ability to work effectively in a fast-paced environment
  • The ability to work well within a team, supporting colleagues to deliver exceptional guest experiences
  • A genuine passion for hospitality, with a focus on delivering outstanding customer service


What We Offer:
  • A competitive hourly rate of £14.50 - £16.50, inclusive of service charge
  • Access to Wagestream, our financial wellbeing app, allowing you to stream your accrued earnings before pay day and benefit from everyday savings and real-time financial coaching
  • Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants
  • Complimentary meals on shift
  • Referral bonus scheme for recommending top talent
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
  • And much more


Why Work with Us?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World-renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

  • Times Best Places to Work 2024
  • The King's Award for Enterprise 2024 for outstanding contribution to International Trade
  • GM of the Year Finalist – Helle Jensen – Cateys 2024
  • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
  • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
  • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
  • Whitby Hotel, Crosby Street and Warren Street - Michelin keys
  • The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
  • Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.