Support Operations Specialist

4 days ago


Birmingham, Birmingham, United Kingdom Energy Systems Catapult Full time
About the Role

The Energy Systems Catapult is seeking a highly skilled Support Operations Specialist to join our team in enhancing ongoing operations for Living Lab trials and other assets. This pivotal role will focus on effective communication, task management, reporting, and strategic communications.

Key Responsibilities
  • Support the development and deployment of technical support to consumers, participants, and local authorities using various platforms.
  • Interface with stakeholders such as Living Lab participants, colleagues, and commercial partners using strong communication skills.
  • Review reports to monitor data quality using Tableau analytics tool, investigating gaps in data, and escalating where necessary to resolve.
  • Report and track operational bugs in platform software.
  • Manage day-to-day work priorities and escalate work when necessary.
  • Contribute to risk and quality assessment and management.
  • Support the installation and decommissioning of technologies into homes, tracking installations, stock levels, and linking status, liaising with participants, installers, and clients.
  • Ensure compliance with legal obligations such as GDPR – in-role training provided.

This is an excellent opportunity to gain exposure to a wide range of Net Zero projects within the energy sector, build on existing communication and problem-solving skills, and contribute to the smooth introduction and running of various assets across the business.

Requirements

To be successful in this role, you will need:

  • Strong interpersonal and communication skills, conveying technical information clearly and concisely using written and verbal methods.
  • Excellent organisational skills, balancing multiple projects and tasks simultaneously while maintaining up-to-date documentation.
  • Collaborative and flexible approach, working cross-functionally with other teams both internal and external.
  • A willingness to develop new skills and support tools and systems, as the Operations team needs to adapt to growing demands.

Prior experience in customer service or similar roles, problem-solving, and dataset analysis would be advantageous. Familiarity with GDPR and risk & quality assessment and management would also be beneficial.

About Us

The Energy Systems Catapult is a world-leading organisation dedicated to accelerating the UK's transition to a net-zero future. We are passionate about driving innovation and supporting businesses to deliver low-carbon solutions.

Salary Information

We offer a competitive salary of £35,000-£40,000 per annum, depending on experience, plus benefits including pension scheme, life assurance, and opportunities for professional development.



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