Sports Betting Retail Manager

6 days ago


Cambridge, Cambridgeshire, United Kingdom Entain Group Full time
Excellent Opportunity for a Sports Betting Retail Manager

We are a leading entertainment company, and our retail operations team plays a crucial role in delivering exceptional customer experiences. With competitive salary of £80 per hour and a range of benefits to support your career development and work-life balance, this is an excellent opportunity to join us.

As a key member of our shop team, you will be responsible for managing daily operations, providing top-notch customer service, and driving sales growth. Our shops operate from Monday to Sunday, 8am-10pm, depending on location. This includes weekends and bank holidays.

Your typical weekly rota will consist of a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week-to-week. As a key holder, you will be responsible for opening and closing the shop, ensuring seamless operations.

Key Responsibilities:
  • Taking bets on various sports and events with accuracy and efficiency.
  • Demonstrating our products and betting terminals to customers, highlighting their features and benefits.
  • Handling customer complaints and concerns with empathy and effective problem-solving skills.
  • Maintaining high shop standards, ensuring a clean and welcoming environment.
  • Opening or closing the shop as needed, adhering to operating hours and protocols.
Requirements:
  • You must enjoy building strong relationships and communicating effectively.
  • You should be comfortable working independently or as part of a team.
Additional Information:

We believe in supporting our employees' well-being and career development. Our benefits package includes:

  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.


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