Pension Scheme Administrator
3 days ago
We are seeking a highly skilled and experienced Principal Pensions Administrator to join our team at Arthur J. Gallagher & Co. (AJG). As a key member of our team, you will be responsible for administering occupational pension schemes in accordance with contracts to the required standards and timelines.
Key Responsibilities- Carry out complex pension administration tasks and calculations, supervising treasury and payroll management in accordance with internal processes and company policies.
- Ensure timely delivery of client workloads.
- Handle and coordinate admin projects.
- Check non-standard correspondence and reports.
- Handle errors and complaints effectively and in line with agreed processes.
- Supervise, coach, and mentor staff.
- Assist team members as required and provide support to the CSD Team Manager.
- Check and authorize the work of other administrators.
- Attend Trustee and ad hoc client meetings as necessary.
- Handle pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used to pensioners.
- Handle trustee bank accounts.
- Handle investment of contributions.
- Assist the client account manager with any required documentation.
- Ensure accurate and timely processing of client work within target dates.
- Prioritize work to maintain Service Level Agreements.
- Assist the CSD Team Manager in supervising transactional activity for Tariff and Fixed fee clients.
- Handle non-standard client/member queries.
- Undertake additional duties and assume additional responsibilities as agreed upon.
- Ensure day-to-day execution of timesheets.
- Update agreed goals on a monthly basis.
- Provide feedback to the CSD Team Manager on staff performance and progress against goals, highlighting any concerns.
- Strong experience in working with different occupational pension schemes.
- Minimum of 3 years as Senior Pensions Administrator.
- CPC qualified or working towards PMI is desirable.
- Proven experience in occupational pension scheme administration, including team management and mentoring.
- Analytical and logical problem-solving approach.
- Excellent time management and prioritization skills.
- Attention to detail.
- Strong numeracy skills for complex calculations.
- Effective communication with clients, scheme members, and colleagues.
- Strong customer service orientation.
- Ability to work independently and manage team member workloads.
- Self-motivated and open to change.
- Proficiency in Microsoft Office and pension administration systems.
- People management skills, including mentoring and performance reviews.
- Eligible to work in the UK.
On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days, a defined contribution pension scheme, life insurance, income protection, health cash plan or Private medical insurance, and many more.
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