Head of Customer Experience Excellence

1 day ago


Evesham, Worcestershire, United Kingdom Karndean Designflooring UK Full time

Unleash Your Potential as Head of Customer Experience Excellence

Karndean Designflooring UK is a dynamic organization that values innovation and excellence in customer experience. As our Head of Customer Experience Excellence, you will play a vital role in shaping our customer experience strategy and leading our customer-facing teams to deliver exceptional results.

About the Role:

  • Develop and execute a customer experience vision that aligns with the company's goals and values, driving business growth and customer satisfaction.
  • Lead a team of customer service advisors who handle customer sales orders and provide exceptional customer service, ensuring they receive the necessary support and resources.
  • Collaborate with sales, marketing, and product teams to develop targeted campaigns and promotions that meet customer needs and preferences.
  • Analyze customer data to identify trends, opportunities, and challenges, informing strategic decisions and process improvements.
  • Maintain open communication channels with customers, employees, and partners to build trust, rapport, and long-term relationships.


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