Head of Customer Experience Excellence
1 day ago
Unleash Your Potential as Head of Customer Experience Excellence
Karndean Designflooring UK is a dynamic organization that values innovation and excellence in customer experience. As our Head of Customer Experience Excellence, you will play a vital role in shaping our customer experience strategy and leading our customer-facing teams to deliver exceptional results.
About the Role:
- Develop and execute a customer experience vision that aligns with the company's goals and values, driving business growth and customer satisfaction.
- Lead a team of customer service advisors who handle customer sales orders and provide exceptional customer service, ensuring they receive the necessary support and resources.
- Collaborate with sales, marketing, and product teams to develop targeted campaigns and promotions that meet customer needs and preferences.
- Analyze customer data to identify trends, opportunities, and challenges, informing strategic decisions and process improvements.
- Maintain open communication channels with customers, employees, and partners to build trust, rapport, and long-term relationships.
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