Customer Experience Manager

3 weeks ago


Elstree, United Kingdom Haberdashers' Elstree Schools Full time
Job Description

Haberdashers' Elstree Schools is seeking a highly skilled and experienced individual to join our team as an Assistant Registrar. The successful candidate will be responsible for providing exceptional customer service to prospective families, ensuring a smooth end-to-end experience from enquiry to registration.

The ideal candidate will have strong interpersonal skills, able to engage with parents, pupils, and staff alike. A warm and welcoming approach, combined with resilience and adaptability, will be essential in this role.

Key Responsibilities:

  • Provide timely and welcoming responses to all enquiries, giving clear and accurate information.
  • Develop relationships with families from first point of contact onwards.
  • Process all relevant enquiries and registrations within the set timeframe.
  • Request pupil references from feeder schools and produce offer letters and joining documentation.
  • Keep accurate records of all relevant information.

Required Skills and Qualifications:

  • Clear empathy for and understanding of the prospective parent experience.
  • Strong interpersonal skills and ability to engage with people at all levels.
  • Excellent administrative and organisational skills.
  • Experience of customer service, ideally in an educational setting.

Benefits:

  • A competitive salary of £35,000 - £40,000 per annum.
  • Free lunch and refreshments.
  • Additional life insurance cover.
  • Access to the Employee Assistance Programme (EAP).
  • Extensive professional development and training opportunities.


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