Global Customer Experience Manager

1 day ago


Elstree, United Kingdom Medik8 Full time
Job Description

We're seeking an experienced Social Media Strategist to join our newly formed Global Customer Experience team. As a key member of our Communications team, you will report directly to the Head of Communications and be responsible for developing and executing our social media strategy to drive brand awareness, visibility, and credibility within the premium skincare vertical.

Key Responsibilities:

  • Social Platform Delivery: Develop and implement measurable objectives in line with our communication strategy and overall business goals.
  • Social Media Management: Make data-led decisions to shape and form all platform outputs to be best in class, quickly and efficiently growing Medik8's visibility and virality.
  • Team Management: Manage in-house content creators to deliver exceptional content, continually challenging and pushing the boundaries to ensure Medik8 goes viral.
  • Analysis & Reporting: Owns the data analysis of social platforms to identify opportunities in customer interactions, developments in social media, digital technologies, and competition to plan our campaigns and achieve maximum ROI.


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