Customer Service IT Apprentice

3 days ago


Elstree, United Kingdom Getting In Limited Full time
Job Overview: As an Apprentice - IT Customer Service at Chalkline Solutions Ltd, you will play a crucial role in delivering outstanding customer service by understanding clients' IT and business needs. This is an excellent opportunity to gain hands-on experience in a real-world environment while developing your skills and knowledge in IT support.

Responsibilities:
  • Monitor and respond to customer inquiries and issues via phone, email, or chat.
  • Provide technical assistance and troubleshooting services to resolve customer problems.
  • Work collaboratively with internal teams to resolve complex customer issues.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with IT systems and software applications.

Training and Development: You will receive comprehensive training and development opportunities to enhance your skills and knowledge in IT support, including:
  • CompTIA A+ Core 1 and Core 2 certifications.
  • Microsoft AZ900 certification.
  • Information Communications Technician Level 3 Apprenticeship Standard.

Benefits:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic team in a fast-paced environment.


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