Customer Service IT Apprentice
3 days ago
Responsibilities:
- Monitor and respond to customer inquiries and issues via phone, email, or chat.
- Provide technical assistance and troubleshooting services to resolve customer problems.
- Work collaboratively with internal teams to resolve complex customer issues.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Familiarity with IT systems and software applications.
Training and Development: You will receive comprehensive training and development opportunities to enhance your skills and knowledge in IT support, including:
- CompTIA A+ Core 1 and Core 2 certifications.
- Microsoft AZ900 certification.
- Information Communications Technician Level 3 Apprenticeship Standard.
Benefits:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- The chance to work with a dynamic team in a fast-paced environment.
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