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Technical Support Specialist

2 months ago

Stockport, Stockport, United Kingdom VCG Technology Services Limited Full time
Job Overview
At VCG Technology Services Limited, we're committed to making conscious technology investment choices. Our team of network infrastructure specialists has over 20 years of experience in delivering expert solutions.


We're seeking a skilled Customer Services Agent to join our team. As a key member of our Customer Services team, you'll play a critical role in supporting customers with incidents and service requests. Your primary responsibility will be to proactively manage tickets with internal and external stakeholders, ensuring clear and timely communication.


Key Responsibilities:

  • Manage customer incidents and service requests in a timely and efficient manner
  • Collaborate with internal and external stakeholders to resolve issues
  • Provide clear and proactive communication to customers
  • Ensure seamless ticket management and resolution


Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Experience in customer service or a related field


We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're passionate about delivering exceptional customer service and have a strong background in customer-facing roles, we'd love to hear from you.