Strategic Advice Director
3 weeks ago
Job Summary:
Axon Moore Group Ltd is seeking a highly experienced Chief Advice Officer to lead our customer advice and customer excellence initiatives. The ideal candidate will have significant financial services experience, particularly in customer advice and customer excellence, and a strong understanding of consumer duty.
Key Responsibilities:
* Lead the provision of regulated advice and revenue-generating activities across our various activities
* Develop and implement strategies to drive profitability, operational efficiency, and high levels of advice quality and customer satisfaction
* Ensure all regulatory activities comply with industry regulations and standards and meet and exceed standards under Consumer Duty
* Conduct necessary reporting & analysis, providing regular updates to the Board on commercial performance, including key metrics, opportunities, and challenges
Requirements:
* Senior professional with significant financial services / FSA regulated experience, particularly within the fields of customer advice, customer excellence and knowledge of consumer duty
* Strong operational leadership experience, being able to run and maintain a large-scale, customer services operation
* Confidence in asserting authority and applying regulational framework, ensuring operational activities are balanced with the need to comply yet allow the business to succeed and maximise its opportunities
About Us:
Axon Moore Group Ltd is a fast-paced organisation with a unique opportunity to progress and grow the operational footprint of the organisation.
What We Offer:
* A challenging and rewarding role with opportunities for career growth and development
* A dynamic and supportive work environment
* Competitive salary and benefits package
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
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