Senior Operations Director

1 month ago

West Midlands, United Kingdom Bartlett Mitchell Full time

We're a multi-award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. With a focus on quality, innovation, and customer satisfaction, we consistently exceed client expectations. As we continue to expand our operations, we are seeking a dynamic and experienced Operations Manager to oversee our portfolio of 14 sites located between Milton Keynes and Birmingham.

As the Operations Manager, you will play a critical role in ensuring the seamless delivery of catering services across our diverse portfolio of sites. You will be responsible for driving operational excellence, maintaining high standards of service quality, and fostering strong client relationships.

You will need to:

Key Responsibilities:

  • Oversee the day-to-day operations of 14 catering sites, ensuring compliance with company policies and procedures.
  • Implement strategic plans to optimise efficiency, productivity, and profitability across all sites.
  • Provide leadership and guidance to site managers and staff, fostering a culture of teamwork, accountability, and continuous improvement.
  • Monitor key performance indicators (KPIs) and financial metrics to track performance and identify areas for improvement.
  • Collaborate with the sales and marketing team to develop innovative solutions and drive business growth.
  • Build and maintain strong relationships with clients, addressing their needs and concerns in a timely and professional manner.
  • Ensure compliance with health, safety, and food safety regulations at all sites.
  • Conduct regular site visits to assess operational performance and identify opportunities for enhancement.
  • Manage budgets, expenses, and resource allocation effectively to achieve financial targets.

You'll be educated to degree level with at least 5 years' experience in a large corporate contract catering business. Your knowledge and passion for food and customer service together with your exceptional communication skills and leadership qualities make you a perfect fit for this role.

Our Benefits:


Monday to Friday working hours available


Flexible working hours and the potential of condensed shifts


Free meal provision while on shift


Training and development opportunities including NVQ apprentice scheme & WSET courses


28 days annual leave with an additional day each year up to 33 days


The opportunity to have your birthday off, every year


Discounts and cashback from a wide range of retail and leisure outlets


The annual BM Caterers Summer party and FOODIES awards. As well as our site-based summer and winter parties.


Regular team events


Life assurance and an employee assistance programme


Cycle2work scheme - upfront loan for the necessary equipment


Being part of a team that made the 'Best Companies' to Work For list 7 years running

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