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Tenant Liaison Officer

2 months ago

Manchester, United Kingdom Fawkes & Reece (North) Full time

About the Role:

Fawkes & Reece (North) is seeking a highly skilled Tenant Liaison Officer to join our team in Wythenshawe. As a Tenant Liaison Officer, you will play a crucial role in developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

Key Responsibilities:

  • Conduct pre-entry visits and company inductions to ensure a smooth transition for tenants.
  • Collect tenancy agreement/approval forms and maintain accurate records.
  • Visit tenants in their homes to advise them on work schedules and progress.
  • Act as the main point of contact for tenants, addressing any problems or queries they may have.
  • Establish and maintain working relationships with neighbourhood housing associations.
  • Visit empty houses to advise potential tenants on completion dates.
  • Attend and chair tenant forum meetings to keep residents informed about works being carried out.
  • Monitor customer complaints and resolve any potential issues.
  • Monitor customer satisfaction and provide feedback to improve services.

Requirements:

  • A strong and stable career in face-to-face customer service, preferably in the Housing or Construction sectors.
  • A full driving license and a current CSCS Card (desirable).

About Fawkes & Reece (North):

Fawkes & Reece (North) is a well-established Social Housing Contractor with a strong reputation for quality of service and customer care. We are committed to providing excellent services to our clients and residents.