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Application Support Specialist

2 months ago

London, Greater London, United Kingdom Onyx-Conseil Full time

Job Title: Application Support Specialist

Job Summary:

Onyx-Conseil is seeking an experienced Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing day-to-day operational support for our Company Application Portfolio.

Key Responsibilities:

  1. Provide 2nd and 3rd line support for our Company application portfolio.
  2. Monitor application systems, identifying performance trends and taking action when necessary to prevent problems from arising.
  3. Own application/system documentation and the data repository that holds that information (i.e. SharePoint).
  4. Provide technical support to the application architect and project services as required for project deliverables.
  5. Provide test support for new and enhanced systems/applications.
  6. Own Configuration Management process.
  7. Responsible for scheduled maintenance and capacity planning.
  8. Responsible for the development and maintenance of the Corp data warehouse.
  9. Run reports and conduct analysis in-line with Business/Management requirements.
  10. Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties.
  11. Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching, and cleansing of data across systems.

Requirements:

  1. Proven experience working in 1st and 2nd line support role.
  2. Experience of working with ITIL processes within an organisation, in particular, incident, request, change, and problem Management.
  3. Experience managing assets, both hardware and software.
  4. Ability to work on own initiative and with minimal supervision.
  5. Technical background in application support and maintenance.

About Onyx-Conseil:

Onyx-Conseil is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and are seeking an experienced Application Support Specialist to join our team.